Terms of service

TERMS OF SERVICE (HERD)

Last updated: January 2026

Welcome to the HERD online store. By purchasing from our store, you agree to the following Terms of Service.

1. Overview

This website is operated by HERD. Throughout the site, the terms “we”, “us” and “our” refer to HERD.

By accessing our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional policies referenced here.

2. Online store terms

By using this site, you confirm that you are at least the age of majority in your country, province, or state of residence.

You may not use our products for any illegal or unauthorised purpose.

3. Products and pricing

All products are made to order via a third-party production partner (Printify).

We make every effort to display product colours and images accurately. However, screens and lighting can affect how items appear in real life.

Prices are listed in [ZAR / USD / whichever applies] and may change without notice.

4. Order accuracy

You are responsible for providing correct details at checkout, including:

  • Delivery address
  • Contact number
  • Email address
  • Size selection (where applicable)

If an order is placed with incorrect information, we may not be able to replace or refund it.

5. Shipping and delivery

Estimated delivery timelines are provided at checkout.

Delivery times may vary depending on:

  • Production time
  • Courier operations
  • Local delays, holidays, weather events, or service disruptions

We are not responsible for delays outside our control.

6. Returns, refunds, and exchanges

Our Refund Policy applies to all purchases and forms part of these Terms of Service.

Please review it before purchasing.

7. Intellectual property

All content on this site, including designs, artwork, text, graphics, and branding, belongs to HERD or is used with permission.

You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service without written permission from HERD.

8. Third-party services

We may use third-party services (such as Shopify, Printify, and courier partners) to operate our store and fulfil orders.

Your use of these services may be subject to their own terms and privacy policies.

9. Limitation of liability

To the fullest extent permitted by law, HERD will not be liable for any indirect or consequential damages relating to your use of our site or products.

10. Changes to terms

We may update these Terms of Service at any time. Changes will take effect once posted to this page.

11. Contact information

For support, order queries, or policy questions:
Email: fosterings@herd.org.za