HERD Print Shop Returns & Refund Policy

At HERD, every item in our print shop is created especially for you. We work with a print-on-demand partner, which means your product is made to order once you place it.

Because of this, our returns policy is slightly different from standard retail.

1. Made-to-order products

  • Each item is custom-printed when you order it
  • We do not hold stock or resell returned items

This means:

  • We cannot accept returns or exchanges if you ordered the wrong size, colour, or simply changed your mind [help.printify.com]

2. Damaged or faulty items

We will always make it right if something isn’t as it should be.

You may request:

  • A free replacement
  • Or a refund

This applies if your item:

  • Arrives damaged
  • Has a manufacturing defect
  • Is incorrect (wrong product, design, or variation) 

To qualify:

  • Please contact us within 30 days of delivery 
  • Include a clear photo showing the issue

You do not need to return the item. 

3. How to report an issue

If there’s a problem with your order:

  • Email us at fosterings@herd.org.za
  • Include:
    • Your order number
    • A description of the issue
    • Clear photos of the product

If multiple items are affected, we may ask for one photo showing all items together for verification. [help.printify.com]

4. What is not considered a defect

To keep expectations clear:

  • Minor variations in print placement are normal and not treated as faults [help.printify.com]
  • Small colour differences may occur due to screen settings and printing processes

5. Delivery issues

If your order is returned due to an incorrect address or delivery failure:

  • We can arrange a reprint at an additional cost
  • Or offer a partial refund depending on the situation [help.printify.com]

6. Refund process

  • Approved refunds are issued through our print partner system
  • Funds are returned to the original payment method (depending on currency and payment setup) [help.printify.com]
A note from HERD

Every purchase you make directly supports the care of orphaned elephants and the communities around them.

We encourage you to:

  • Double-check sizing guides before ordering
  • Reach out if you are unsure about a product

This helps us reduce waste and ensure every item made has a purpose.